Shipping & Collection

Domestic Shipping (Australia)

Soy and Shea offers a $12.95 flat rate shipping on all orders shipped within Australia with free regular shipping on orders over $120


  • Soy and Shea’s preferred carrier is Australia Post. Occasionally orders may be sent with a courier.
  • Orders that are over 5kg in weight may be sent as separate parcels.
  • All parcels will have a tracking number attached to them and this will be advised once the order has been dispatched.
  • It is the responsibility of the customer to ensure the address provided is accurate. In the event of a returned parcel, the cost of the order will be refunded less any shipping charges incurred by Soy and Shea. If you wish to have the parcel resent, you will need to pay new shipping charges.  This will also apply if the order had free shipping.
  • Orders are dispatched Monday, Wednesday, Thursday & Friday.  Please note Orders received after 12 noon on a Sunday through to Midnight Tuesday, will not be sent until Wednesday due to operating hours.

The below is a rough guide to delivery times. Please note that Soy and Shea cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in case of adverse weather conditions.

QLD, NSW, VIC, ACT approx. 2-5 business days
SA, TAS, WA, NT approx. 5-7 business days

Express Shipping within Australia

Selecting Express Shipping does not place your order ahead of any other.  Only the Shipping is Express

  • Soy and Shea uses Australian Post for all express shipping.
  • A tracking number will be issued once the order has been dispatched.
  • Express Shipping is calculated by the weight of the parcel.
  • Express Shipping is not covered under any FREE shipping specials.
  • Express Shipping is applicable to the shipping only and will not push your order before others to be packed.
  • Orders with Express Shipping are dispatched Monday, Wednesday, Thursday and Friday.  Please note Orders received after 12 noon on a Sunday through to Midnight Tuesday, will not be sent until Wednesday due to operating hours.
  • A maximum of 5kg can be shipped via Express Shipping

In accordance with the Australia Post website, next-day delivery for express post is only applicable if you are with an express post zone. Please allow extra time if you live rural or remote. Soy and Shea cannot be held responsible for late or failed deliveries for reasons outside of its control.  Currently Express Shipping can take up to 2-days in Metro areas.


From time to time, Soy and Shea may offer Shipping Specials including discounted or free domestic shipping.

To qualify, orders must be placed by ending time and date and meet all other specified requirements (e.g minimum spend).  These requirements are shown on the banner or social media posts.

Time and Date specified on all promotions is AEST (Brisbane)

Orders that attract Free Shipping will be sent with a shipping carrier of Soy and Shea’s choice.

During special promotion please allow up to 72-hours for orders to be dispatched.

International Shipping

Soy and Shea are unable to ship physical orders internationally at this time.  

Shipping information will not appear for those with international address. Please do not select local pickup to complete the order. In the event an order is placed with an international shipping address and local pickup, the order will be cancelled and refunded less any payment fees Soy and Shea have incurred.  This is also highlighted in the terms and conditions of using this site.


      All possible care will be taken to ensure your order is wrapped and packed to limit any chance of breakages and spillages during transit. All orders will be packed in boxes along with packing materials to keep the items cushioned. Where possible, Soy and Shea like to upcycle packing materials we receive.

      In the unfortunate event of a breakage, please contact me within 48-hours of the order being received with pictures of the damage. Options will then be advised.


      Where possible, all orders will be dispatched within 1-3 business-days after payment has been received. As Soy and Shea hand-makes or hand-pours most products, you will be notified via email or phone of any delays in the event the order needs to be made. Please note, Tea lights are an example of a product that is made to order. Orders received on from 3pm Friday until Tuesday will be sent out on Wednesdays due to shop opening hours.

      Authority to Leave:

      In the event it is requested to have a parcel left at the premises, Soy and Shea will not be held liable for any lost, stolen or damaged orders. Australia’s harsh conditions and extreme heat can adversely affect items in your order and it is strongly advised not to leave orders especially those with bath and body products unattended. We do, however, understand it is convenient to have parcels left, so are happy to offer the service. Any items that have been affected in the order from being left unattended will not be replaced or refunded.

      Local pickup:

      Soy and Shea are located at 109 Bloomfield St, Cleveland - next to the central crossing.

      Orders can be collected from the shop between the following times once you have received notification that your order is ready. 

      Wednesday to Friday 9am to 4pm
      Saturday 8:30am to 3pm
      Sunday 7:30am to 1:30pm


      It is your responsibility to advise correct shipping details when purchasing from us. We will use all reasonable efforts to deliver your order to the address specified on the order. We do not accept liability, whether for direct, indirect or consequential loss or damage, arising due to you (the customer) providing an incorrect address.