Payment & Returns


Upon checkout, a number of payment options are offered. Full payment is required prior to an order being filled and shipped. Payment options include:

PayPal: Shop and pay with the safety of PayPal. When selecting this option, you will be directed to PayPal's secure site and asked to log into your PayPal account or to set up a new PayPal account. Don’t want to set up a PayPal account; you can still pay with credit card through their secure site without creating an account. No personal details are passed onto us other than the transaction amount and your delivery address.

Credit card: Payments can be made using Visa or Mastercard. To take advantage of this option, please select Direct Bank wire then contact me within 24-hours of placing an order. I will require the 16-digit number from the card along with the expiry date and the 3-digit security number. Your card will then be processed through a Bendigo Bank Eftpos terminal. Alternatively, you can pay with credit card via PayPal, but payment will be delayed with this method


Refund and Returns:

Soy and Shea will abide by Australian Statutory Legal requirements in regards to products that are faulty. If you believe your product to be faulty please contact us with the details of the fault and any photos. Items sent back without first contacting me will not be refunded or returned.

Any items that are to be returned will be assessed and will either be replaced or refunded accordingly. Refunds are issued on the cost of the product only and not any postage costs incurred.

Refunds will be issued in the same manner in which the goods were paid. If product was paid for with Credit Card, you will need to provide the same credit card details for the refund. If you are unable to provide the same details, the refund will not proceed per Australian Legal requirements.

Refunds will not be offered on change of mind purchases or if you do not like the scent the ordered. Please ensure you read scent descriptions prior to purchasing.

Orders placed by those not residing in a country where shipping is available and elect for pick-up, will have their orders cancelled and refunded less any payment fees incurred by Soy and Shea.  We are an Australian based business as indicated in numerous places on the site including when electing for pick-up at check-out. 

In the event a parcel has an Authority to Leave when being delivered, items that are damaged, lost or stolen will not be refunded or replaced. Due to Australia's weather conditions, it is advised against requesting an Authority to Leave to prevent damage products.

Due to health and hygiene concerns, any bath and body products purchased cannot be returned or refunded if the seals are broken or damaged. Please be sure to read all ingredients listed in the description and contact me prior to purchase if you have any concerns or questions.